What random gift will I get?

As mentioned, the gift will be random 😉 but what we can tell you that it will be from the range of Sofwanah Cosmetic’s current product. You may get another Wonderstruck or maybe perhaps TIMELESS palettes!

Where can I get my tracking number?

Refer to your registration email, as our third party NinjaVan (courier service) will update your tracking  number & you will receive a message upon their arrival.

Click here to track your parcel : https://www.ninjavan.co/en-my/tracking

It’s been few days I haven’t received my parcel?

Not to worry! Do contact our courier customer service and address the issue, they will assist you!

Whatsapp:
https://wa.me/+601117225600

Email
: support_my@ninjavan.co

How long will it take for my order to arrive?

Usually 2-3 days after courier pickup.

How long will it take for my order to be processed?

All orders will be processed within 24-48 hours not including weekend and Public Holidays. Please note that the pickup time might be delayed by the courier.

I’ve given the wrong address! Or There is no one to receive my parcel. Can I change
my address?

Yes!
Please contact our courier customer service with your tracking number/airway bill at

Whatsapp:
https://wa.me/+601117225600

Email
: support_my@ninjavan.co

Is your products KKM approved?

Yes.
We take pride on all the products display in this website that they are KKM approved.

We can provide you with the supporting documents if you feel the need.

Is Sofwanah Cosmetics Halal base products?

We aren’t able to apply for Halal certificate as some of our manufacturers and
suppliers are oversea. We can assure you that our products are commercialised
as Vegan and No Animal Content.

When I opened my parcel there is a wrong/ missing/ defect/ broken product(s), please
help me!

Hurry contact our customer care : https://wa.me/+60172828841

I’m interested to sell your product, can I be an agent/dropship/reseller?

Firstly, we are truly honoured for your interest, unfortunately we do not open for agent/dropship/reseller
(system) at the moment.

Are Sofwanah Cosmetics products free of animal testing?

As a cruelty-free brand, we do not incorporate animal testing into our
development phase or at the production level. We do not provide authorization
to any third parties to perform animal testing on our products. 

Are Sofwanah Cosmetics products free of parabens?
Our products are produced without the use of parabens.

Where are Sofwanah Cosmetics products made?
Our products are developed and produced in Italy and Malaysia.

Why is the item I bought not the same color as in the picture here (website/device)?

We have made every effort to display, as accurately as possible, the colors of our
products that appear at the site. However, as the actual colors you see will
depend on your monitor, we cannot guarantee that your monitor’s display of any
color will be accurate.

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